Return and refund policy
we value customer satisfaction and provide the following return, exchange, and refund policy:
1. Return Eligibility
Returns or exchanges are accepted within 1 days of delivery, provided that the item is:
- Unused
- In its original condition
- With all original packaging and accessories
2. Non-Returnable Items
The following items cannot be returned:
- Installed or used products
- Custom-made or special order products
- Items damaged due to misuse after delivery
3. Refunds
Once the returned item is received and inspected:
- Refunds are processed within 5 to 10 business days
- Refunds will be issued via the original payment method
- Shipping or installation fees (if applicable) may be deducted
4. Exchanges
Products may be exchanged for another item of equal or higher value (with price difference paid), subject to availability.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with supporting photos.
6. Contact
For all return or exchange requests, please contact us through our official communication channels.